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  3. Work Performance Management

Work Performance Management

An effective performance management system provides a framework for promoting good performance and managing underperformance.

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Written by shauna.fayers@ccsa.org.au
Updated on February 15, 2023

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  • Performance Basics

    • Promoting good performance
    • Underperformance management – the 5 step best practice approach
  • Definitions and Concepts

    • Capacity to meet the inherent requirements of the job
    • Duty of care
    • Serious misconduct
    • Small Business Fair Dismissal Code
    • Valid reason for dismissal
    • Was dismissal harsh, unjust or unreasonable?
    • What is a small business?
  • Addressing Issues

    • Underperformance – prevention and identification
    • Investigating unsatisfactory performance or behaviour
    • Employee “stand down”
  • Meetings and Discussions

    • How to schedule a meeting to address poor work performance
    • Support person – definition and rules
    • Casual conversations
    • Disciplinary meetings
    • Review meetings
    • Show cause letter and meeting
  • Decision Making

    • Decision making and outcomes
    • Warnings
    • Warning letter template
  • Plans and Actions

    • Termination of employment or dismissal

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Related Articles

  • Performance Basics
  • Definitions and Concepts
  • Addressing Issues
  • Meetings and Discussions
  • Decision Making

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CCSA acknowledges Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

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